Reservation and Cancellation Policies

Reservation and Cancellation Policies:

Check-In:  3:00pm

Check-Out: 11:00am (Sorry, No Late Checkouts)

The Reservations Desk is open daily:

8 am - 10pm in the Summer Season 

8 am -  9pm in the Fall, Winter & Spring Weekends and 8am - 8pm Midweek

At Water’s Edge Inn in Old Forge, New York, we understand that unanticipated events happen occasionally in everyone’s life. In our desire to be fair to all of our clients and out of consideration for our employees, we have adopted the following policies at our hotel:

Reservation Policy

  • Rates are based on double occupancy.  Additioanl guests 12 years and older are are an additional $10/night.
  • There is a maximum of 5 guests per room, except for the Fulton Chain Two Bedroom Suites and the Mountain View Two Bedroom Suite which each allow 6 guests.
  • Two night minimum required over holidays and special events. Off season pricing not valid for Holiday & Event weekends.
  • You must be 21 or older to make a reservation; there must also be a registered guest of 21 in the room.
  • Reservations may be made year-round and up to one year in advance.
  • Please be advised rates are subject to change without notice and new rates will be reflected in your balance due upon check-in.
  • All reservations require a deposit of the first night's stay. We accept MasterCard, Discover and Visa or you may mail a money order. Sorry, we do not accept Personal Checks or American Express.
  • We are a 100% smoke free facility.  Smoking is prohibited within 25 feet of the building.  Smoking is prohibited on all balconies.  Smoking areas are provided outside; please inquire at the Front Desk.
  • Credit Cards will be charged at the time the reservation is made.
  • Please present all coupons or discounts upon check-in.
  • The pool and sauna are open daily 9:00am-9:oopm (subject to change with the seasons).  There is no lifeguard on duty.  All children under 16 must have an adult present. 
  • The hotel is not responsible for theft or loss.  Any hotel item missing from the room at check-out will be billed to the credit card on file.
  • We are sorry for the inconvenience however, pets of any kind are not allowed. Anyone discovered with an animal in their room will be charged $150 cleaning surcharge.

Cancellation Policy

  • Five (5) days advance notice is required for changes or cancellations to a reservation (not including the day of arrival) for a refund of your deposit, less a $5 cancellation fee.
  • Cancellations must be made by phone by 3:00pm for proper account verification. Please call (315) 369-2484. Emails or voice messages will not be accepted.
  • Any cancellation made within 5 days of arrival, not including day of arrival, will forfeit deposit.
  • There are no refunds for early departures.
  • Enchanted Forest Water Safari tickets and Calypso's Cove tickets are non-refundable and do not expire