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Insider Tips & FAQ for Water Safari Resort

Insider Tips

Do you offer weekly or seasonal rates?

Water’s Edge Inn does not offer weekly or seasonal rates on our regular rooms or suites. However, we do offer vacation house rentals, located directly on the Town of Webb Snowmobile Trail System. For more information, give us a call at 315-369-2484.

Do you have parking for snowmobile trailers?

Yes, parking for snowmobile trailers is available directly across the street in the Enchanted Forest Water Safari parking lot. Plate numbers for both trailers and vehicles will be required.

Do you have a restaurant on site?

No, we do not have a restaurant on site. However, there are plenty of great restaurants within walking distance or just a short drive away.

Can I request a specific room?

You can request a specific room type, but we do not guarantee specific room numbers.

How far in advance do I need to make a reservation?

We accept reservations up to one year in advance. We require the first night’s stay as a deposit to secure your reservation at the time of booking. We accept MasterCard, Visa, Discover, or you may send in a Money Order. We do not accept personal checks or American Express. Due to the popularity of our hotel, we suggest that you make a reservation several months in advance, especially during our peak seasons. While we accept reservations a year in advance, we do not guarantee the rates do not change for the following year.

Do I need a reservation to stay at your hotel?

Reservations are not required, but recommended. Advance booking is suggested for our busy summer season, especially on weekends and holidays.

Do you offer Gift Certificates?

Yes, we have gift certificates available in any denomination. You can purchase one at the front desk or over the phone, by calling 315-369-2484. Need a gift sooner? Purchase Splash Cash online. Splash Cash comes in many denominations and can be used towards the purchase of any hotel experience, Enchanted Forest Water Safari, Calypso’s Cove, or the Old Forge Camping Resort. Buy online today and give as a gift instantly.

Which credit cards do you accept?

We accept MasterCard, Visa and Discover. We do not accept American Express.

Do you accept personal checks?

No, we do not accept personal checks. We accept money orders, cash, traveler’s checks and credit cards.

Is snowmobile gasoline available for purchase?

During the winter season, we sell high octane gasoline to our snowmobiling guests located directly across the street.

Can you have a campfire or grill onsite?

Campfires of any kind are prohibited on our premises. Grilling is prohibited on all balconies and patios. Grills should be placed at least 20 feet away from the hotel, deck railings, and out from under eaves and overhanging branches.

Do you have dock space available for guests?

Yes, dock space is available on a first come, first served basis.

Is swimming allowed off the docks?

No, we do not have a beach and we do not recommend swimming from our docks due to the tour boat traffic. There is a municipal beach just a short walk from us.

Do you offer boat rentals?

No, be we would be glad to refer you to area businesses that do.

Do you offer discount tickers to Calypso’s Cove?

Yes, we do offer discounted tickets to Calypso’s Cove to our registered guests. Each attraction requires one ticket. The more you buy, the bigger the savings!

How far is Calypso’s Cove from the hotel?

Calypso’s Cove Family Fun Park is located directly across the street from us. They are open daily, mid-June through Labor Day and offer a variety of attractions, as well as a state-of-the-art arcade and snack bar. See all of what Calypso’s Cove has to offer here.

What is Splash Cash?

Splash Cash is a convenient way to carry your money without worrying about keeping track of your wallet or cash. Simply load money onto a card or waterproof wristband to be used towards any purchase or service at the Water’s Edge Inn, Enchanted Forest Water Safari, Calypso’s Cove or the Old Forge Camping Resort. There are no hidden fees or service charge. You can purchase splash cash online by clicking here or at the Front Desk.

Do you offer packages that include admission to Enchanted Forest Water Safari?

Yes! We offer Stay ‘N Play Packages; they are available Sunday through Thursday. Packages include a discount on accommodations and tickets to Enchanted Forest Water Safari. For more information, click here or give us a call at 315-369-2484.

Do you have an arcade in the hotel?

Yes, located on the ground floor is an arcade and change machine.

What is your cancellation policy?

All reservations must be cancelled 5 days prior to your arrival for a refund of your deposit minus a $5 cancellation fee (Not including day of reservation). Any cancellation made within 5 days of arrival, not including day of arrival, will forfeit deposit. All cancellations must be made by 3:00 PM. Cancellations must be made by phone for proper account verification. Email or voicemails will not be accepted.

Do you offer refunds for early departures?

Sorry, but we do not offer any refunds after you have checked in. Please verify your length of stay before paying. If you are uncertain as to the number of nights you will be staying, please express that to your reservationist so that they may explain the best way to handle your situation.

Do you have a fax machine available for guest use?

Yes, fax service is available at the front desk for a nominal fee.

Do you offer discount tickets to Enchanted Forest Water Safari?

Yes, we offer discounted tickets to Enchanted Forest Water Safari, exclusively for our guests. Tickets are available at the Front Desk and are available for anyone ages 3 and up (Ages 2 and under are free). We require payment in full, and tickets are non-refundable.

Do you have a laundry facility in the hotel?

Yes, we have a coin operated washer and dryer for your travelling needs, as well as laundry detergent, bleach and dryer sheets available.

How many people are allowed in each room?

By New York State Fire Code, 5 guests maximum are allowed in each room regardless of age. The only exception to this rule would be our two-bedroom suites; The Fulton Chain Two Bedroom Suite and Mountainview Suite, which can accommodate 6 guests.

Do you have meeting & conference spaces available?

Yes! In addition to our Parkside Conference Room, we also have smaller meeting spaces available, as well as meal and morning & afternoon break options.

How far is Enchanted Forest Water Safari from the hotel?

The Enchanted Forest Water Safari is located directly across the street.

Do you allow pets in your hotel?

As much as we love animals, in an effort to help us provide the cleanest and most sanitary accommodations available, pets are not permitted. Anyone discovered with an animal in their room will be charged a $150 cleaning surcharge. We would be glad to help you find other accommodations for your pets.

Do you offer AAA or any other discounts?

We do not offer a AAA or AARP discounts. However, in the summer, we offer a discounted Stay ‘N Play package with Enchanted Forest Water Safari, and in the Fall, for seniors ages 65 and older, we offer a 10% discount on any Sunday-Thursday non-holiday stay. We also currently offer a 10% discount during the winter for members of the New York State Snowmobile Association if membership card is presented at check-in.

Do you offer continental breakfast?

Yes, we offer a hot continental breakfast which includes assorted juices and coffee, tea, and decaf with flavored creamers. Hot and cold cereals, fresh baked muffins, English muffins and bagels, yogurt, fresh fruit, home fries and a rotation of scrambled eggs/waffle sticks/French toast sticks with syrup.

What time is check-out?

Check-out is promptly at 11:00 AM. There will be a charge of an additional night’s stay for any guest checking out later.

What time is check-in?

Check-in is any time after 3:00 PM. We require your license plate and vehicle information at the time of check-in.

Do you have an elevator?

No, we do not have an elevator.


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