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Water's Edge Inn
Old Forge Camping Resort

Job Descriptions

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Click on the available jobs for description and qualifications.

Enchanted Forest Water Safari, Calypso's Cove, Old Forge Camping Resort and Water's Edge Inn Team Members' number one responsibility is safety, and their number one job is guest service. We consistently strive to deliver a safe, clean, family-friendly environment in which the guest is always number one. It is our Team Members' job to do all they can to deliver our valued guests a fun-filled day! Join our Team, make friends, gain experience, and make money! We are looking for High-School Students, College Students, Teachers, Retired Adults, and everyone in between to add to our great staff!

Click on the available jobs for description and qualifications.

Our Front Desk Clerks are usually the first team members that guests come in contact with and will make an initial impression of the Water's Edge Inn. Responsible for handling incoming calls, making reservations, checking guests in and out and providing excellent guest service.

Qualifications: Must be able to communicate well, follow instructions, work well with money, be patient, alert and courteous at all times. Basic computer and keyboard experience is necessary. Should have a cheerful, courteous manner with a natural smile. It is important to be familiar with the Water's Edge Inn, Enchanted Forest Water Safari, Calypso's Cove and the Old Forge area. Must be well groomed, self-disciplined and willing to comply with uniform guidelines. May require standing for an extended period of time.

Our Housekeepers are responsible for cleaning guest rooms, common areas, hallways & working in our laundry facility. Housekeepers keep the inside of our facilities sparkling clean! If you like keeping things neat and clean and enjoy working in a fast paced environment, this is the position for you!

Qualifications: Must be able to move quickly and be on your feet for long periods of time. Must be able to work quickly and efficiently. Courtesy, alertness and a positive attitude are necessary. Qualified applicants must be able to work independently with minimal supervision, be capable of handling large amounts of responsibility and possess initiative and a sincere desire to work hard to maintain the Water's Edge Inn's reputation for cleanliness.  Attention to detail is a must! Must be well groomed, self disciplined and willing to comply with uniform guidelines.

Laundry Attendants are responsible for lifting and transporting bundles of linen weighing up to 75 pounds, performing laundry functions, and other light maintenance duties at the hotel. Duties include collecting, lifting & transporting laundry bundles to on-site laundry room and performing laundry care functions such as washing drying, folding & delivering.

Qualifications:

Must be able to independently lift up to 75 pounds and carry that load up and down stairs and through hallways. Exhibit a friendly, cooperative & professional demeanor. Must be safety conscious, well groomed, self-discuplined, and willing to comply with uniform guidelines. Must maintain productive and responful working relationships. Must be able to interact professionally with a diverse group of people and be able to work well both alone & as part of a team.

Specialty Positions

Focus:

Water’s Edge Inn is seeking a General Manager. This position is responsible for the lodging operations including the direction and oversight of Rooms, Guest Services, Reservations, Housekeeping, Maintenance and Food & Beverage. The ideal person is an established leader who will help transform vision into reality by providing direction and development to support to Water’s Edge Inn growth and evolution. The initial primary focus of GM is to ensure and equip our lodging management team to deliver consistent quality and a great guest experience.  This position holds the responsibility to troubleshoot challenges with both guests and team members to ensure the satisfaction of both team members and resort guests.

 

Specifics:

Lead and manage a team by training, developing and coaching team members on a consistent basis. Create and foster a guest service culture throughout the hotel, ensuring that all team members present a courteous and knowledgeable presentation as well as provide clean and comfortable rooms to our guests through coaching and modeling the behavior.  Manage all facets of Hotel with Managers. Create an environment which gives managers and teams responsibility/authority to achieve goals and manage completion of those goals. Safeguard all Company assets and provide oversight on safety and security programs. Support your team by stepping in to perform any task that is asked of the property team.

 

Essential Requirements:

 

  • Proven experience as General Manager or equivalent position in a hotel or resort.
  • Excellent organizational and leadership abilities.
  • Outstanding communication and people skills.
  • Knowledge of lodging industry's legal rules and guidelines.
  • In depth knowledge of diverse business functions and principles.
  • Working knowledge of data analysis and performance/operation metrics.
  • Familiarity with Excel & Google docs/sheets/slides.
  • Six years related experience and/or training.
  • Willingness to live in/near and work in Old Forge, NY.

 

Please apply and send resume via company website, https://watersafari.bamboohr.com/jobs/

 

Responsibilities include: (primary focus)

 

  • Organizes, updates and oversees implementation of policies and procedures for multiple departments, including compliance with all company standards.
  • Liaising with owners to make decisions for operational activities and set strategic goals.
  • Meet or exceed established goals. Maximize room revenues and achieve Revenue Growth and Revenue Per Available Room goals.  Monitors business volume forecast and financial performance in each department and advises changes to plans or programs, in areas of manpower, productivity, operating costs and other elements.
  • Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction.
  • Directs and assists key managers with developing and achieving business and operating plans. Assist in managing day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and assist in scheduling/assigning work.
  • Assists in interviewing, hiring, training, planning, assigning, and directing work at all levels, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues.
  • Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand.
  • Ensure that company standards are met in all areas of lodging; establish and maintain preventative maintenance programs to protect the physical assets of the properties. Achieve productivity and quality goals.
  • Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new team member orientation, recognition programs, trainings at the lodging properties.
  • Assist in establishing performance goals for team members and provide regular feedback. Develop a succession plan to ensure adequate future strength. Ensure all team members are properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure a safe and secure environment for guests, employees, and hotel assets.
  • Promote teamwork and quality service through communication and coordination with all departments and owners.
  • Perform other duties as assigned.

Responsible for the daily shift operations of Housekeeping and Laundry. Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Duties: 

Responsible for the daily shift operations of Housekeeping and Laundry. Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CORE WORK ACTIVITIES

  • Supervises Housekeeping Operations and Budgets
  • Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms daily
  • Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public spaces.
  • Understands the impact of department's operations on the overall property financial goals and objectives.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
  • Assist in conducting Human Resources Activities.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Participates in scheduling employees to business demands and tracking employee time and attendance.
  • Verifies employees understand expectations and parameters.
  • Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Participates in an on-going employee recognition program.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensuring Exceptional Customer Service.
  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance
Premier Lodging Destination in Old Forge, NY!