23 Jan 2020 What is your cancellation policy?All reservations must be cancelled 3 days prior to your arrival for a refund of your deposit minus a $5 cancellation fee (Not including day of reservation). Any cancellation made within 3 days of arrival, not including day of arrival, will forfeit deposit. All cancellations must be made by 3:00 PM. Cancellations must be madeContinue reading →
23 Jan 2020 Do you offer refunds for early departures?Sorry, but we do not offer any refunds after you have checked in. Please verify your length of stay before paying. If you are uncertain as to the number of nights you will be staying, please express that to your reservationist so that they may explain the best way to handle your situation.
23 Jan 2020 Do you have a fax machine available for guest use?Yes, fax service is available at the front desk for a nominal fee.
22 Jan 2020 Do you offer discount tickets to Enchanted Forest Water Safari?Yes, we offer discounted tickets to Enchanted Forest Water Safari, exclusively for our guests. Tickets are available at the Front Desk and are available for anyone ages 3 and up (Ages 2 and under are free). We require payment in full, and tickets are non-refundable.
22 Jan 2020 Do you have a laundry facility in the hotel?Yes, we have a coin operated washer and dryer for your travelling needs, as well as laundry detergent, bleach and dryer sheets available.
22 Jan 2020 How many people are allowed in each room?By New York State Fire Code, 5 guests maximum are allowed in each room regardless of age. The only exception to this rule would be our two-bedroom suites; The Fulton Chain Two Bedroom Suite and Mountainview Suite, which can accommodate 6 guests.
22 Jan 2020 Do you have meeting & conference spaces available?Yes! In addition to our Parkside Conference Room, we also have smaller meeting spaces available, as well as meal and morning & afternoon break options.
22 Jan 2020 How far is Enchanted Forest Water Safari from the hotel?The Enchanted Forest Water Safari is located directly across the street.
22 Jan 2020 Do you allow pets in your hotel?As much as we love animals, in an effort to help us provide the cleanest and most sanitary accommodations available, pets are not permitted. Anyone discovered with an animal in their room will be charged a $150 cleaning surcharge. We would be glad to help you find other accommodations for your pets.
22 Jan 2020 Do you offer AAA or any other discounts?We do not offer a AAA or AARP discounts. However, in the summer, we offer a discounted Stay ‘N Play package with Enchanted Forest Water Safari, and in the Fall, for seniors ages 65 and older, we offer a 10% discount on any Sunday-Thursday non-holiday stay. We also currently offer a 10% discount during theContinue reading →
22 Jan 2020 Do you offer continental breakfast?Yes, we offer a hot continental breakfast which includes assorted juices and coffee, tea, and decaf with flavored creamers. Hot and cold cereals, fresh baked muffins, English muffins and bagels, yogurt, fresh fruit, home fries and a rotation of scrambled eggs/waffle sticks/French toast sticks with syrup.
22 Jan 2020 What time is check-out?Check-out is promptly at 11:00 AM. There will be a charge of an additional night’s stay for any guest checking out later.
22 Jan 2020 What time is check-in?Check-in is any time after 3:00 PM. We require your license plate and vehicle information at the time of check-in.
