How many people are allowed in each room?

By New York State Fire Code, 5 guests maximum are allowed in each room regardless of age. The only exception to this rule would be our two-bedroom suites; The Fulton Chain Two Bedroom Suite and Mountainview Suite, which can accommodate 6 guests.

Do you offer discount tickets to Enchanted Forest Water Safari?

Yes, we offer discounted tickets to Enchanted Forest Water Safari, exclusively for our guests. Tickets are available at the Front Desk and are available for anyone ages 3 and up (Ages 2 and under are free). We require payment in full, and tickets are non-refundable.

Do you offer Gift Certificates?

Yes, we have gift certificates available in any denomination. You can purchase one at the front desk or over the phone, by calling 315-369-2484. Need a gift sooner? Purchase Splash Cash online. Splash Cash comes in many denominations and can be used towards the purchase of any hotel experience, Enchanted Forest Water Safari, Calypso’s Cove,Continue reading →

Do you offer refunds for early departures?

Sorry, but we do not offer any refunds after you have checked in. Please verify your length of stay before paying. If you are uncertain as to the number of nights you will be staying, please express that to your reservationist so that they may explain the best way to handle your situation.

How far in advance do I need to make a reservation?

We accept reservations up to one year in advance. We require the first night’s stay as a deposit to secure your reservation at the time of booking. We accept MasterCard, Visa, Discover, or you may send in a Money Order. We do not accept personal checks or American Express. Due to the popularity of ourContinue reading →

What is your cancellation policy?

All reservations must be cancelled 5 days prior to your arrival for a refund of your deposit minus a $5 cancellation fee (Not including day of reservation). Any cancellation made within 5 days of arrival, not including day of arrival, will forfeit deposit. All cancellations must be made by 3:00 PM. Cancellations must be madeContinue reading →

Do you have a restaurant on site?

No, we do not have a restaurant on site. However, there are plenty of great restaurants within walking distance or just a short drive away.

Do you have parking for snowmobile trailers?

Yes, parking for snowmobile trailers is available directly across the street in the Enchanted Forest Water Safari parking lot. Plate numbers for both trailers and vehicles will be required.

What is Splash Cash?

Splash Cash is a convenient way to carry your money without worrying about keeping track of your wallet or cash. Simply load money onto a card or waterproof wristband to be used towards any purchase or service at the Water’s Edge Inn, Enchanted Forest Water Safari, Calypso’s Cove or the Old Forge Camping Resort. ThereContinue reading →

Do you offer weekly or seasonal rates?

Water’s Edge Inn does not offer weekly or seasonal rates on our regular rooms or suites. However, we do offer vacation house rentals, located directly on the Town of Webb Snowmobile Trail System. For more information, give us a call at 315-369-2484.

What time is check-in?

Check-in is any time after 3:00 PM. We require your license plate and vehicle information at the time of check-in.