Do you allow pets in your hotel?

As much as we love animals, in an effort to help us provide the cleanest and most sanitary accommodations available, pets are not permitted. Anyone discovered with an animal in their room will be charged a $150 cleaning surcharge. We would be glad to help you find other accommodations for your pets.

Can you have a campfire or grill onsite?

Campfires of any kind are prohibited on our premises. Grilling is prohibited on all balconies and patios. Grills should be placed at least 20 feet away from the hotel, deck railings, and out from under eaves and overhanging branches.

How many people are allowed in each room?

By New York State Fire Code, 5 guests maximum are allowed in each room regardless of age. The only exception to this rule would be our two-bedroom suites; The Fulton Chain Two Bedroom Suite and Mountainview Suite, which can accommodate 6 guests.

Do you offer discount tickets to Enchanted Forest Water Safari?

Yes, we offer discounted tickets to Enchanted Forest Water Safari, exclusively for our guests. Tickets are available at the Front Desk and are available for anyone ages 3 and up (Ages 2 and under are free). We require payment in full, and tickets are non-refundable.

Do you offer Gift Certificates?

Yes, we have gift certificates available in any denomination. You can purchase one at the front desk or over the phone, by calling 315-369-2484. Need a gift sooner? Purchase Splash Cash online. Splash Cash comes in many denominations and can be used towards the purchase of any hotel experience, Enchanted Forest Water Safari, Calypso’s Cove,Continue reading →

Do you offer refunds for early departures?

Sorry, but we do not offer any refunds after you have checked in. Please verify your length of stay before paying. If you are uncertain as to the number of nights you will be staying, please express that to your reservationist so that they may explain the best way to handle your situation.

How far in advance do I need to make a reservation?

We accept reservations up to one year in advance. We require the first night’s stay as a deposit to secure your reservation at the time of booking. We accept MasterCard, Visa, Discover, or you may send in a Money Order. We do not accept personal checks or American Express. Due to the popularity of ourContinue reading →

What is your cancellation policy?

All reservations must be cancelled 5 days prior to your arrival for a refund of your deposit minus a $5 cancellation fee (Not including day of reservation). Any cancellation made within 5 days of arrival, not including day of arrival, will forfeit deposit. All cancellations must be made by 3:00 PM. Cancellations must be madeContinue reading →

Do you have a restaurant on site?

No, we do not have a restaurant on site. However, there are plenty of great restaurants within walking distance or just a short drive away.